@mattw
I've done L1 tech support while in college, can confirm.

People ask you to help fix their internet connection but you have to explain to them what 'right clicking' means, first. Nobody wants to do this.

Doesn't excuse not doing it. Nobody wants to call people to sell them things they don't need (BTDT too -- not proud of it, was desperate) yet they somehow find people. If they can do that, they can also find someone to answer a f***ing phone.
@briankrebs