My medical aid (South African term for medical insurance) sent me a Spotify-style "your year in review" message on WhatsApp.

I don't even want that from Spotify, I certainly don't want that from them.

Then they went"'oh looks like we must have done something wrong due to technical issues because you didn't open it, here it is again"

Well yes you did something wrong, but it's not what you think, tyvm.