THE ONLY TIMES PEOPLE ACTUALLY *WANT* TO SPEND TIME CALLING THE CUSTOMER SERVICE LINE IS EXACTLY WHEN THEY HAVE MORE EXCEPTIONAL SITUATIONS THAT NEED AN ACTUAL PERSON TO LOOK AT
your bot menu that just gives FAQ answers and hangs up is a waste of everyone's time
(LOOKING AT YOU POSTI!!!)
@tiikerikani
+1. Soooo agree.
I had a bot yesterday going 'if this answered your question, you can just hang up', which I thought implied I'd get an actual human on the line afterwards if I stuck around, but no! The bot just hung up on me.
So I had to call back and choose a random different option in the menu. At least that did give me a human and the problem was resolved...
+1. Soooo agree.
I had a bot yesterday going 'if this answered your question, you can just hang up', which I thought implied I'd get an actual human on the line afterwards if I stuck around, but no! The bot just hung up on me.
So I had to call back and choose a random different option in the menu. At least that did give me a human and the problem was resolved...
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@wouter I pressed some other options on the phone line today and finally got hold music???
LMAO an hour on hold and they solve my problem in 30 seconds /shrug
Ate all the balance on my prepaid phone line tho. fortunately it was sorted before it cut out
(but it really needed to be done today as it's the last business day before my package would have been bounced back to the sender)
@tiikerikani
Oh my.
In my case the problem was "your prepaid data bundle was supposed to be activated but it wasn't and now my 50-something megabytes of data usage was charged by the megabyte which cost me nearly 30 euros".
It took only a few minutes to get an actual human on the line, then a further few minutes for her to confirm and fix on their side and refund me 30 euros, so at least there was *some* competence there...
Oh my.
In my case the problem was "your prepaid data bundle was supposed to be activated but it wasn't and now my 50-something megabytes of data usage was charged by the megabyte which cost me nearly 30 euros".
It took only a few minutes to get an actual human on the line, then a further few minutes for her to confirm and fix on their side and refund me 30 euros, so at least there was *some* competence there...