@tiikerikani
+1. Soooo agree.
I had a bot yesterday going 'if this answered your question, you can just hang up', which I thought implied I'd get an actual human on the line afterwards if I stuck around, but no! The bot just hung up on me.
So I had to call back and choose a random different option in the menu. At least that did give me a human and the problem was resolved...
+1. Soooo agree.
I had a bot yesterday going 'if this answered your question, you can just hang up', which I thought implied I'd get an actual human on the line afterwards if I stuck around, but no! The bot just hung up on me.
So I had to call back and choose a random different option in the menu. At least that did give me a human and the problem was resolved...
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@tiikerikani
Oh my.
In my case the problem was "your prepaid data bundle was supposed to be activated but it wasn't and now my 50-something megabytes of data usage was charged by the megabyte which cost me nearly 30 euros".
It took only a few minutes to get an actual human on the line, then a further few minutes for her to confirm and fix on their side and refund me 30 euros, so at least there was *some* competence there...
Oh my.
In my case the problem was "your prepaid data bundle was supposed to be activated but it wasn't and now my 50-something megabytes of data usage was charged by the megabyte which cost me nearly 30 euros".
It took only a few minutes to get an actual human on the line, then a further few minutes for her to confirm and fix on their side and refund me 30 euros, so at least there was *some* competence there...