@tiikerikani
+1. Soooo agree.

I had a bot yesterday going 'if this answered your question, you can just hang up', which I thought implied I'd get an actual human on the line afterwards if I stuck around, but no! The bot just hung up on me.

So I had to call back and choose a random different option in the menu. At least that did give me a human and the problem was resolved...

@tiikerikani
Oh my.

In my case the problem was "your prepaid data bundle was supposed to be activated but it wasn't and now my 50-something megabytes of data usage was charged by the megabyte which cost me nearly 30 euros".

It took only a few minutes to get an actual human on the line, then a further few minutes for her to confirm and fix on their side and refund me 30 euros, so at least there was *some* competence there...